Support Center

We're here to help you get the most out of EQ Trainer

01 — Contact

Email Support

Have a question, bug report, or feature request? Reach out to our team and we'll get back to you within 24 hours.

support@chatgptapp.store

02 — Feedback

Rate & Review

Love EQ Trainer? Leave us a review on the App Store. Your feedback helps us improve and reach more people.

Write a Review

03 — Billing

Subscription Management

Manage, cancel, or restore your subscription through your Apple ID settings. All billing is handled by Apple.

Manage Subscriptions

04 — Refunds

Refund Requests

Since all payments are processed through Apple, refund requests should be submitted directly to Apple.

Request a Refund

FAQ

Frequently Asked Questions

EQ Trainer is an AI-powered emotional intelligence training app. It helps you practice difficult conversations — like salary negotiations, family conflicts, or team disagreements — through realistic, turn-based AI dialogue. You get instant feedback, watch expert demonstrations, practice role-switching, and retry with improved strategies.
No. Our backend is completely stateless. Your conversation data is processed in real-time to generate AI responses, but it is not permanently stored on our servers. Training progress and history are stored locally on your device only.
Voice input uses Apple's on-device Speech Recognition framework (SFSpeechRecognizer). Your voice is transcribed directly on your iPhone — raw audio is never sent to our servers. You can review and edit the transcription before sending your response.
EQ Trainer currently supports 7 languages: English, Mandarin Chinese, Spanish, Japanese, Korean, French, and German. Both the scenarios and AI dialogue adapt to your selected language.
Open the Settings app on your iPhone, tap your name at the top, then tap "Subscriptions." Find EQ Trainer and tap "Cancel Subscription." Your access continues until the end of the current billing period. You can also visit Apple's subscription management guide for more details.
An internet connection is required for AI dialogue, feedback, and text-to-speech features, as these are powered by our cloud-based AI models. However, you can browse scenarios and review your training history offline.
No. EQ Trainer is a communication training tool, not a mental health service. It's designed to help you practice and improve everyday communication skills through structured scenarios. If you're dealing with mental health challenges, please seek help from a qualified professional.
Simply sign in with the same Apple ID you used to purchase the subscription. The App uses StoreKit 2 to automatically detect and restore your active subscription. If it doesn't restore automatically, go to Settings within the app and tap "Restore Purchases."

Still Need Help?

Our support team is happy to assist you. Drop us an email and we'll respond within 24 hours.

Contact Support